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Ozz Pros / Customer-Facing

Call Center VA - Ozz Pro

Handles inbound calls professionally, routes them right, and captures every detail.

Ways to hire this Pro

Full-Time Pro

One Pro, all yours, full-time.

Part-Time Pro

All the skill, half the hours.

Shared Pro

One Pro. Two businesses in the same trade. Different markets.

New Jersey plumber, mornings. Oregon plumber, afternoons. One Pro, a full day, zero competition.

Rep Pod

Two or three outside reps. One Ozz Pro behind them.

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Summary

Handles inbound calls professionally, routes them right, and captures every detail.

Duties

  • Answer inbound calls in the client's name
  • Route calls to the right person or department
  • Take detailed messages and call notes
  • Book or confirm appointments
  • Handle common questions from the script and knowledge base
  • Log every call in the CRM

Tools

  • Phone system (e.g. Zoom Phone)
  • CRM
  • Call scripts

KPIs

  • Calls answered within 3 rings
  • Call notes logged on every call
  • Callback promises kept

Schedule

Full-time, part-time, or shared with another business. Scheduled in your time zone.

Reports to

Client's designated manager; supported by the Ozz Pros success team

Pair it with Ozz AI (home service businesses)

Bri

Front Desk

AI answers every call and text 24/7; your Pro takes the ones that need a person.

Not in home service? This Pro works on their own today.

Or get Ozz Pros AI (coming soon): Hitch plus a communication hub alongside your CRM.

See how Ozz VI works

Built into these industry teams

Manufacturing & Distribution

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Warranty & Service

Owns warranty claims and service requests from intake to resolution.

Add this Pro to my team

Tell us the job. We will build the Pro.

Book a fit call