Ozz Pro certification track
Trained for the work, then for your business.
Every Pro works through the four core certifications. Each role adds its own track, and every Pro is fit-trained on your systems before day one.
Ozz Pro Core
OZZ-CORE-1
Ozz Pro Foundations
US business communication, phone and email etiquette, time-zone discipline, daily reporting
OZZ-CORE-2
Ozz Data Security & Privacy
Handling customer data, passwords, payment info, confidentiality, secure access
OZZ-CORE-3
Ozz AI Co-Pilot
Working alongside Ozz AI agents: reviewing AI drafts, catching errors, escalating what AI can't do
OZZ-FIT
Client Fit Certified
Trained on this client's job description, systems, SOPs, and scripts before day one
Office & Admin
OZZ-EA
Ozz Executive Assistant Certified
Calendar and inbox management, prioritization, owner briefings
Executive Assistant VA - Ozz ProOZZ-MA
Ozz Manager Assistant Certified
Department reporting, task tracking, meeting support
Manager Assistant VA - Ozz ProOZZ-OA
Ozz Office Admin Certified
Office operations, document prep, scheduling
Office Admin VA - Ozz ProOZZ-DE
Ozz Data Accuracy Certified
Accurate entry, deduplication, audit checks
Data Entry VA - Ozz ProOZZ-CON
Ozz Concierge Certified
Personal scheduling, errands, confidentiality
Personal Concierge VA - Ozz ProOZZ-CMD
Ozz Command Center Certified
Office operations, prioritization, owner briefings
Command Center VA - Ozz ProOZZ-COS
Ozz Chief of Staff Certified
Priority management, project tracking, executive communication
Chief of Staff VA - Ozz ProOZZ-MULTI
Ozz Multi-Role Certified
Admin, customer service, and marketing support
Multi-Role VA - Ozz Pro
Orders & Operations
OZZ-OE
Ozz Order Entry Certified
Order intake, validation, holds, acknowledgments
Order Entry VA - Ozz ProOZZ-OE-MFG
Ozz Configured-Product Orders
Sizes, options, and specs for made-to-order products
Order Entry VA - Ozz ProOZZ-SD
Ozz Scheduling & Dispatch Certified
Crew scheduling, confirmations, reschedules
Scheduling & Dispatch VA - Ozz ProOZZ-PU
Ozz Purchasing Certified
PO creation, vendor follow-up, receiving match
Purchasing VA - Ozz ProOZZ-LG
Ozz Logistics Certified
Shipping, tracking, freight claims
Logistics VA - Ozz ProOZZ-CO
Ozz Compliance Certified
Renewals, certificates, permit paperwork
Compliance VA - Ozz ProOZZ-VM
Ozz Vendor Management Certified
Price checks, credit requests, vendor files
Vendor Management VA - Ozz ProOZZ-TC
Ozz Transaction Certified
Timelines, compliance, closing coordination
Transaction Coordinator VA - Ozz ProOZZ-LP
Ozz Loan Processing Certified
File setup, conditions, closing coordination
Loan Processing VA - Ozz Pro
Customer-Facing
OZZ-CS
Ozz Customer Service Certified
Service standards, de-escalation, CRM logging
Customer Service VA - Ozz ProOZZ-CC
Ozz Call Center Certified
Call handling, routing, scripts, call notes
Call Center VA - Ozz ProOZZ-FD
Ozz Front Desk Certified
Phone coverage, booking, messages
Front Desk VA - Ozz ProOZZ-WS
Ozz Warranty & Service Certified
Claim intake, verification, service tickets
Warranty & Service VA - Ozz ProOZZ-PM
Ozz Property Management Certified
Tenant care, maintenance dispatch, owner reporting
Property Management VA - Ozz Pro
Sales & Marketing
OZZ-SS
Ozz Sales Support Certified
Lead follow-up, quoting, CRM hygiene
Sales Support VA - Ozz ProOZZ-AS
Ozz Appointment Setter Certified
Outbound calling, qualifying, booking
Appointment Setter VA - Ozz ProOZZ-MK
Ozz Marketing Certified
Campaign execution, reviews, reporting
Marketing VA - Ozz ProOZZ-SM
Ozz Social Media Certified
Content calendar, posting, community management
Social Media VA - Ozz ProOZZ-GD
Ozz Graphic Design Certified
Brand standards, print and digital design
Graphic Design VA - Ozz ProOZZ-VE
Ozz Video Editor Certified
Short-form editing, captions, branding
Video Editor VA - Ozz ProOZZ-SEO
Ozz Local SEO Certified
Business profiles, local pages, rank tracking
SEO VA - Ozz ProOZZ-ADS
Ozz Paid Search Certified
Campaign management, lead tracking, budget control
Google Ads VA - Ozz ProOZZ-LI
Ozz LinkedIn Outreach Certified
Profile management, prospecting, outreach
LinkedIn VA - Ozz ProOZZ-NUR
Ozz Customer Nurture Certified
List segmentation, referral and review requests
Customer Nurture VA - Ozz ProOZZ-REP
Ozz Rep Support Certified
Quoting support, order entry, CRM hygiene
Outside Rep Assistant VA - Ozz ProOZZ-AUD
Ozz Audience Certified
List hygiene, segmentation, campaign delivery
Audience Management VA - Ozz ProOZZ-LEAD
Ozz Lead Generation Certified
Prospect research, enrichment, qualification
Lead Generation VA - Ozz ProOZZ-LIST
Ozz Listing Certified
MLS entry, listing marketing, seller updates
Listing Coordinator VA - Ozz ProOZZ-LOA
Ozz Loan Officer Support Certified
Lead follow-up, intake, partner outreach
Loan Officer Assistant VA - Ozz Pro
Money
OZZ-BK
Ozz Bookkeeping Certified
Transaction recording, reconciliation, month-end
Bookkeeping VA - Ozz ProOZZ-AR
Ozz Accounts Receivable Certified
Invoicing, collections cadence, payment posting
Accounts Receivable VA - Ozz ProOZZ-AP
Ozz Accounts Payable Certified
Bill entry, three-way match, payment scheduling
Accounts Payable VA - Ozz Pro
People & Tech
OZZ-RC
Ozz Recruiting Certified
Job posting, screening, interview coordination
Recruiting VA - Ozz ProOZZ-HR
Ozz HR Admin Certified
Onboarding, records, confidentiality
HR Admin VA - Ozz ProOZZ-WT
Ozz Web & Tech Certified
Website updates, tool setup, access management
Web & Tech VA - Ozz ProOZZ-DEV
Ozz Developer Certified
Web builds, integrations, documentation
Developer VA - Ozz ProOZZ-AIOPS
Ozz AI Operations Certified
Workflow setup, output review, knowledge base upkeep
AI Operations VA - Ozz Pro
The Flagship
OZZ-OP
Ozz Operator Certified
Running Ozz agents, reviewing AI output, handling escalations
Operator VA - Ozz ProOZZ-OP-RULES
Ozz Agent Rulebook
Maintaining each agent's rules and corrections
Operator VA - Ozz Pro