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Ozz Pros / Customer-Facing

Customer Service VA - Ozz Pro

Answers customers fast and kindly by email, chat, and phone, and keeps them updated.

Ways to hire this Pro

Full-Time Pro

One Pro, all yours, full-time.

Part-Time Pro

All the skill, half the hours.

Shared Pro

One Pro. Two businesses in the same trade. Different markets.

New Jersey plumber, mornings. Oregon plumber, afternoons. One Pro, a full day, zero competition.

Rep Pod

Two or three outside reps. One Ozz Pro behind them.

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Summary

Answers customers fast and kindly by email, chat, and phone, and keeps them updated.

Duties

  • Respond to customer emails, chats, and messages
  • Give order and job status updates
  • Handle complaints and route issues
  • Process change requests and credits per policy
  • Follow up after service to confirm satisfaction
  • Log every interaction in the CRM

Tools

  • CRM
  • Help desk
  • Email
  • Chat
  • Phone

KPIs

  • First response within 1 business hour
  • Resolution within agreed time
  • Customer satisfaction scores

Schedule

Full-time, part-time, or shared with another business. Scheduled in your time zone.

Reports to

Client's designated manager; supported by the Ozz Pros success team

Pair it with Ozz AI (home service businesses)

Tim

Service & Warranty

AI gathers the claim details and checks coverage; your Pro makes the call and closes it.

Not in home service? This Pro works on their own today.

Or get Ozz Pros AI (coming soon): Hitch plus a communication hub alongside your CRM.

See how Ozz VI works

Built into these industry teams

Manufacturing & DistributionMortgage & LendingAny Business

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Call Center

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Front Desk

The friendly first voice of a small business: phones, bookings, and messages.

Warranty & Service

Owns warranty claims and service requests from intake to resolution.

Add this Pro to my team

Tell us the job. We will build the Pro.

Book a fit call