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Ozz Pros / Orders & Operations

Scheduling & Dispatch VA - Ozz Pro

Keeps crews, installs, deliveries, and service calls booked and on time.

Ways to hire this Pro

Full-Time Pro

One Pro, all yours, full-time.

Part-Time Pro

All the skill, half the hours.

Shared Pro

One Pro. Two businesses in the same trade. Different markets.

New Jersey plumber, mornings. Oregon plumber, afternoons. One Pro, a full day, zero competition.

Rep Pod

Two or three outside reps. One Ozz Pro behind them.

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Summary

Keeps crews, installs, deliveries, and service calls booked and on time.

Duties

  • Schedule installs, deliveries, and service calls
  • Confirm appointments with customers
  • Assign crews and update the schedule
  • Handle reschedules and weather delays
  • Send crew paperwork and job details
  • Track completion and close out jobs

Tools

  • Scheduling software
  • CRM
  • Calendar
  • Phone and text

KPIs

  • Appointments confirmed 24-48 hours ahead
  • No double-booked crews
  • Same-day reschedules handled

Schedule

Full-time, part-time, or shared with another business. Scheduled in your time zone.

Reports to

Client's designated manager; supported by the Ozz Pros success team

Pair it with Ozz AI (home service businesses)

Frank

Production & Ops

AI flags conflicts and missing material; your Pro fixes the schedule and the orders.

Not in home service? This Pro works on their own today.

Or get Ozz Pros AI (coming soon): Hitch plus a communication hub alongside your CRM.

See how Ozz VI works

Built into these industry teams

Home Service

Similar Pros

Order Entry

Gets every order in clean and on time, from portal, EDI, email, fax, or phone.

Purchasing

Buys what the business needs, on time and at the right price.

Logistics

Coordinates shipping, carriers, and deliveries, and handles freight problems.

Add this Pro to my team

Tell us the job. We will build the Pro.

Book a fit call