Operations & Order Management

Orders processed, schedules managed, logistics handled.

Ozz Pros keep the operational core of your business accurate and on time. Orders are entered and verified, schedules are built and maintained, purchasing and shipments are tracked, and every file moves to completion.

8 roles in this department

Order Entry VA - Ozz Pro

Gets every order in clean and on time, from portal, EDI, email, fax, or phone.

Key duties

  • Monitor the fax line, inbox, and web order folder
  • Key email, fax, and phone orders into the order system
  • Verify sizes, options, part numbers, and pricing against the quote or price list
  • Place incomplete orders on hold and follow up until resolved

Tools

ERP / order system (e.g. FeneVision), Email and fax inbox, Spreadsheets

View full role

Scheduling & Dispatch VA - Ozz Pro

Keeps crews, installs, deliveries, and service calls booked and on time.

Key duties

  • Schedule installs, deliveries, and service calls
  • Confirm appointments with customers
  • Assign crews and update the schedule
  • Handle reschedules and weather delays

Tools

Scheduling software, CRM, Calendar, Phone and text

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Purchasing VA - Ozz Pro

Buys what the business needs, on time and at the right price.

Key duties

  • Create and send purchase orders
  • Follow up with vendors on confirmations and ship dates
  • Match receipts to POs and flag shortages
  • Track backorders and expedite

Tools

ERP or purchasing system, Spreadsheets, Email

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Logistics VA - Ozz Pro

Coordinates shipping, carriers, and deliveries, and handles freight problems.

Key duties

  • Book shipments and schedule carrier pickups
  • Track shipments and update customers
  • Prepare shipping documents
  • File and follow up on freight damage claims

Tools

Carrier portals, ERP, Spreadsheets

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Compliance VA - Ozz Pro

Keeps permits, licenses, insurance certificates, and paperwork current.

Key duties

  • Track license and certificate renewal dates
  • Request and file insurance certificates
  • Prepare permit applications and paperwork
  • Maintain compliance records

Tools

Document management, Spreadsheets, Government portals

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Vendor Management VA - Ozz Pro

Manages supplier relationships, pricing, and credits so vendors don't eat your margin.

Key duties

  • Maintain vendor contacts, terms, and price lists
  • Check vendor invoices against agreed pricing
  • Request credits for overbilling and returns
  • Track vendor performance and delays

Tools

Accounting software, Spreadsheets, Email

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Transaction Coordinator VA - Ozz Pro

Keeps every deal moving from contract to closing.

Key duties

  • Build the contract-to-close timeline
  • Collect documents and check compliance
  • Track every deadline
  • Coordinate lenders, title, and agents

Tools

Transaction management software, Email and e-signature, CRM

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Loan Processing VA - Ozz Pro

Gets loan files complete, accurate, and to closing on time.

Key duties

  • Collect documents from borrowers
  • Set up files in the LOS
  • Track conditions to clear
  • Coordinate underwriting, appraisal, and title

Tools

Loan origination system, Document portal, Email and e-signature

View full role

Ways to hire

  • Full-Time Pro

    One Pro, all yours, full-time.

  • Part-Time Pro

    All the skill, half the hours.

  • Shared Pro

    One Pro. Two businesses in the same trade. Different markets.

Industries that staff this department

Home service businesses

Pair these Pros with Ozz AI and get Ozz VI.

  • Frank, Production & Ops. AI flags conflicts and missing material; your Pro fixes the schedule and the orders.
  • Bill, Accounting. AI catches overbilling and watches the money; your Pro posts, reconciles, and collects.
  • Ava, Records. AI files and dedupes everything; your Pro cleans what AI can't.
Explore Ozz VI
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Staff your Operations & Order Management seat.